Internal Regulations of Lady Loch Guesthouse and Estate

Presentation

The guesthouse owner has the freedom not to receive guests whose attire is indecent and neglected, guests who have noisy or improper behaviour, guests whose behaviour is contrary to morality and public order.

Reservation/Payment/Deposit policy/Cancellation policy:

Reservation

The guest house operate on a Bed and Breakfast only, but can arrange other services such as dinner, transport, functions, events or conferences at the guests own cost.

When you have reserved a room through nightsbridge, booking.com, expedia etc. an immediate 50% deposit is deductible.  Please always ensure that when you enter your credit card number for security of the booking, that you enter the CVC number as well.  Please ensure that when you receive an invoice from our offices or banking details through a website to pay immediately 50% deposit.

The room rate is per 2 persons and every additional person in the room will be charged accordingly.
Children are charged accordingly:  0-7 years, free of charge, 7-12 half price of per person rate and 12 and up adult rate.  This only applies if we do not have to supply an extra bed in the room.  The moment an extra bed is required it will be charged accordingly not per age.

We allow the maximum persons per room as set below:

Family Suite 4 persons
Double Luxury 2 persons  (3 if requested)
Small Double 2 persons
Self-Catering 2 persons (3 if requested)
Family Suite 4 persons 

Should a guest require friends/family to visit them on Lady Loch premises – permission must be granted by management.  As guest you are not permitted to provide accommodation for visitors.


Payment

When requesting a reservation, the reservation is considered confirmed only after a 50% deposit or a guarantee by credit card.  If we do not receive your payment immediately, we will consider the booking as not confirmed and therefor cancel it.  We accept payments by EFT, Visa, Master card, American Express, Diners card and cash.

Deposit Policy:
Should you not stay the amount of nights booked as per your booking, no refund shall be done.  The same applies to no-show – no refund shall be done and full amount will be charged to your preferred payment option.

The 50% deposit is regarded as an irrevocable down payment to secure your booking

Cancellation and Payment

  • Payment:When requesting a reservation, the reservation is considered confirmed only after a 50% deposit or a guarantee by credit card.  If we do not receive your payment immediately, we will consider the booking as not confirmed and therefor cancel it.  We accept payments by EFT, Visa, Master card, and cash.

Should you not stay the amount of nights booked as per your booking, no refund shall be done.  The same applies to no-show – no refund shall be done and full amount will be charged to your preferred payment option.

The 50% deposit is regarded as an irrevocable down payment to secure your booking

The payment must be paid in full one month before arrival.

As “Lady Loch Guest House” offers a random date booking possibility via an online service, you allow us  to take a 100% deposit charge  on your credit card of the total amount   and  this is regarded as an “irrevocable down payment” to secure the room or apartment for you as desired.  Full payment 1 month before arrival is required in the case of bookings booked 1month and more in advance.

Check-in time as from 14.00 hrs to 18.00 hrs.
Check-in after 18:00 hrs must be arranged with management.

When arriving at our gate – please do not drive in if the gate is open – please phone the number on the gate or number on your reservation confirmation so that we as the guesthouse know that you have arrived.

Check-out time from 07.30 hrs up to 10:00 hrs.0

+27(0)728416208


Credit Voucher Terms

Credit voucher only applicable if the booking has not already been cancelled; it is not transferrable and can only be used once.


Arrival and Departure

  • Arrival is between 14:00 – 18:00 PM 
  • Should you not be able to check-in within the time frame, please make special arrangement with management.  
  • Upon arrival we will require the following from you:
    Fill out guest registration for
    Copy of ID/Passport
    Telephone number
    Email address
    Registration number of your vehicle
    Sign disclaimer/indemnity
    Settle outstanding amount on your account.
  • Upon Departure:
  • Departure no later than 10:30 AM 
  • Please report to reception upon departure to hand in your room key and to settle the final bill should there be anything outstanding

Parking and Access

  • Guest may only park on the designated parking area.  Lady Loch Guesthouse will accept no responsibility for any loss or damage that may occur to vehicles or property or injury to guest that may result.

Service Hours

  • Reception desk is open for bookings by arranged appointment
    .

Smoking

  • All rooms are strictly non-smoking.  
  • There are designated areas for smoking.  No smoking around the pool  area. 

Security and Storage

  • All rooms are equipped with electronic safes for your convenience.  Please place all valuables inside the safe.  
  • Keep rooms locked at all times.
  • Lady Loch Guesthouse will not be held responsible for any damages or loss occurred during your stay.

Breakfast Service

  • Breakfast is served every day between 07:00 – 09:30 AM in the breakfast room.
  • Should you require an early breakfast – please arrange with management the night before.
  • No refunds will be made in the event of breakfast not taken for whatever reason.  As a courtesy please notify management the day before should you decide not to have breakfast.

Housekeeping Service

  • Rooms will be serviced on weekdays between 08:00 AM until 13:00 PM.  Weekends and Public Holidays between 08:00 – 12:00 PM.
  • Please use the “Do not disturb/Clean” sign on the door.

Laundry Service

  • Washing and ironing of clothes can be done on weekdays only.  Please report to reception should you have laundry to be done and to confirm pricing.
  • Lady Loch Guest House does not accept any responsibility for damages or loss that may occur.

Internet Service

  • Wireless access to all rooms – free of charge provided that the guest will utilize the service in a professional and responsible manner.

Pets

  • No Pets allowed

Washing and Towels

  • No washing and towels may be hanged over the patio railings.  There is a designated area for hanging washing and towels – please advise management.

Liquor

  • Please note that Lady Loch Guesthouse is a licensed property and therefore we have liquor on the premises.  We may not sell to under-18s.  We also do not allow guest/s to consume liquor bought off-premises in the communal public areas.  We reserve our right to apply a corkage fee.

Swimming Pool

In order to guarantee maximum security for all, make your stay enjoyable and maintain facilities in good condition, please comply with the rules of the pool. You commit to respect the safety instructions and hygiene in the interest of all.  

  • The mere fact of using the pool commits the guests to accept the regulations.
  • Time of using pool 08:00 AM – 20:00 PM – accept in the case of weather conditions.  No swimming permitted at night.  
  • The access to the pool is a place of tranquillity and relaxation for all.
  • Please consider other guests – wear a swimsuit at all times.
  • There are green towels provided in your room to be used at the pool.
  • No food / No glass objects to be used at the pool – management will supply glasses suited accordingly.
  • Please be informed that the swimming pool is not being monitored.
  • Children only with parents – please watch your children.
  • No Diving into pool / No running. 
  • We are surrounded with beautiful nature thus it is of importance to keep noise to the minimal. 
  • Garden furniture around the pool is under the responsibility of guests who must take precautions to keep it in good condition.
  • Lady Loch Guesthouse reserves the right of admission to the swimming pool.  The pool is only for the usage of guests staying at Lady Loch Guesthouse.
  • Non-compliance with regulations of pool will lead to management requesting guests to leave the pool area.

Enjoy your time at our swimming pool and please remember to make use of the pool.


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